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24arabia.com FAQ
( Frequently
Asked Questions )
Get
the answers to the most
asked
questions from customers here
More
Help in our Customer Service
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- General Policy Statement
- How Do You Ensure A Safe
Shopping Environment? How Do You Ensure Against The Security Of My
Credit Card?
- How Do You Charge My
Credit Card? Do I Need To Send My Credit Card Information To You?
- What Are The Major Credit
Cards That You Accept?
- I Do Not Have A Credit
Card. Are There Any Alternative Payment Methods?
- Are There Any Taxes
Applied To My Purchase?
- What Currencies Are The
Prices Listed In?
- What languages can you
support?
- Why Are Your Video CD
One Of The Cheapest On The Net? Are those Video CD Original?
- Why Are VCD Gaining
Popularity In United States, Europe And Australia?
- Production and
Distribution?
- What Are The
Advantages Of VCD (Video CD)?
- How To Play Video CD /
DVD?
- What Other Equipment Can
Be Used To Play VCD?
- Are DVD And Video CD The
Same?
- Can I Play DVD Using My
Computer?
- What s The Quality Of
VCD Like?
- What Are The Differences
Between NTSC And PAL?
- Do The Movies Contain
Subtitles?
- How Long Do You Take To
Ship My Order?
- What Is Backorder?
- Do You Ship
Internationally?
- What Are The Shipping
Charges?
- VCD Importation
- Shipment damaged/lost
for Registered Mail
- It Has Been Over 24 Days
And I Haven't Received My Order. What Should I Do?
- MP3 Terms
- How can I play MP3 Music
CD? What is the quality?
- What If I Received A
Defective / Damaged Merchandize?
- How Do I Return A
Wrongly Purchased Product?
- Who Do I Contact For
Billing Inquiries?
- My Favourite Movie Is
Not Listed At Your Site. Can I Get It?
- I've Read Your FAQ And
Still Can't Find An Answer!
General
Policy Statement
Your privacy and security is our utmost concern. We do not
disclose
your personal information such as e-mail address to other third
parties. We would never put customer in a high-risk position by
exposing his / her Credit Card details and personal particulars.
We gather only information that will help us improve your shopping
experience.
Please note that we do not hold
your Credit Card information, therefore, do not send us your Credit
Card information via e-mail, make sure you are always on our secure
server starting with https://.
You need to have complete confidence that you are shopping in
a secured environment, that your privacy will be
honored, and that you receive your merchandize in satisfactory
condition. We understand this at 24arabia.com and therefore we
have created an environment that will inspire your confidence and will
always strive to provide you with quality products and better customer
services. For more informations please read our
complete privacy statement
as well as our conditions of use
How
Do You Ensure A Safe Shopping Environment? How Do You Ensure Against
The Security Of My Credit Card
At 24arabia.com, we want to make your
shopping experience easy
and comfortable, so we have taken measures to guarantee all orders you
place with us will be secure and safe. Your security is our utmost
concern.
We choose to work with highly professional secured online retailer to
ensure you have a secured only shopping environment.
When you use your credit card to make a purchase through our shopping
basket, the information you provide is protected by Secure
Sockets Layer (SSL) encryption technology. This technology
ensures that your personal information is protected from outside
parties when transmitted from your computer to our payment
server. For more concern please carefully are detailed
privacy policy.
How
Do You Charge My Credit Card? Do I Need To Send My Credit Card
Information To You?
+
via our direct payment server:
When you use your credit card to make a purchase through our
shopping basket, the information you provide is protected by Secure
Sockets Layer
(SSL) encryption technology. This technology ensures that your personal
information is protected from outside parties when transmitted from
your computer to our payment server.
Payment done directly from our secure server will appear on
your credit card bill as *1WA1.NET* , *24ARABIA*, *ARABIATOWER* ,
*SARAHSHOP*. If you have received such a charge
on your credit card and do NOT recognize this charge please contact our
support department
immediately for further support and help.
+
via third party payment processors:
Some 'other' credit card and e-checks or internet paying
cards can also be used to buy from our shop. You can use one of the
following services to pay for your purchase: Setcom,
Allpay, Cafenordica and more
Setcom:
Setcom
enables
individuals and businesses in 200 countries and territories worldwide
to securely send and receive money online. Available on the web and
through mobile devices, Setcom facilitates payments by working with the
existing financial infrastructure of credit/debit cards and bank
accounts.
Founded in 1999, Setcom (Pty) Ltd has extensive experience in
processing and managing payment transactions. In the last 12 months,
over US$620 million was processed. Businesses, such as Interflora,
Exclusive Books and 'The Star Newspaper', count on Setcom to provide
a
24/7 enterprise-class infrastructure.
AllPay:
AllPay
with its headquarter in London (UK). AllPay runs a business according
to Financial Service Authority requirements, The Regulation of
Electronic Money Issuers concerning companies serving financial
transactions in European Union. AllPay has HM Customs and Excise
allowances for running a business with a financial character of
mediating (transferring money between a payer and a payee). AllPay is
in possession of all the required certificates and security measures
that guarantee payment service provision and security.
What
Are The Major Credit Cards That You Accept?
Currently we accept the following credit cards:
- American Express
- Discover / Novus
This includes all card types which are derivatives of those
brands. Some examples are:
- Visa check cards and debit cards
- MasterCard "MasterMoney"
- Eurocard
- etc
I
Do Not Have A Credit Card. Are There Any Alternative Payment Methods?
If you do not wish to pay via Credit Card, you may prefer to
make your purchase with one of the options below:
Bank Wire Transfer:
After adding the products to your shopping bag with 24arabia.com , you can select the Bank Wire Teansfer payment option,
and click on 'Checkout'. This will give you an order number + the
detailed information (BIC, SWIFT Code ...) on how to send us the amount
of your order via Bank Transfer. If you need any help please get in
touch with our great
Support Team, and we
will attend you ASAP.
Western Union:
Western
Union Is a global leader in money transfer services. It is an
industry leader with approximately $4 billion in revenue. It helps
consumers and businesses send money and bill payments quickly and
reliably. Also offers services through Agent locations around the world
After adding the products to your shopping bag with 24arabia.com
, you can select the Western Union payment option, and click on
'Checkout'. This will give you an order number + the detailed
information (Name, Address) on how to send us the amount of your order
via Western Union. If you need any help please get in touch with our
great
Support Team, and we
will attend you ASAP.
PayPal:
PayPal
payments
from the Leading online payment method PayPal (paying through with your
Email address). PayPal was recently acquired by 'eBay', and is
located in
Mountain View, California. PayPal is the 2002 SIIA Codie Awards winner
for "Best eCommerce Solution" and is recognized by PC Magazine as one
of "The Top 100 Web Sites" worlwide!
Moneybookers:
Moneybookers
is a global e-payment solution that enables people from every corner of
the earth to send and receive money. People from more than 30 countries
can use their domestic bank accounts to pay us via moneybookers.com.
Itenables
any business or consumer with an email address to securely and
cost-effectively send and receive payments online - in real-time
If
you don’t have a bank
debit or credit card, or don’t wish to use them online, you
can
now get the benefits of shopping online, just like everyone else with
these Paying Cards below:
CashuCards:
ChashU
is the largest internet payment solution in the 'Middle East' allows
you to pay and transfer money online without risk of theft, fraud or
your personal information being revealed.
Paysafecard:
the easiest and
fastest way to pay online without using a credit or debit card.
paysafecard has launched it's business more than five years ago
meanwhile offering payment at more than 2.000 wellknown worldwide
webshops like MSN.Music, Entropia Universe, sportingbet or PartyPoker
just by typing in the 16 - digit - PIN Code.
Ukash :
You can get Ukash at
thousands of stores throughout the UK where you see the PayPoint,
payzone or e-pay signs. Go to www.ukash.com/find and type in your
postcode to find your nearest outlet to buy a Ukash voucher.
>> If you do not want to pay via the
above methods, please tell
us your preferred mode of payment. Get in touch with our great
Support Team
if you choose to propose other mode of payment. We will attend to you
ASAP.
Are
There Any Taxes Applied To My Purchase?
24arabia.com charges only for the export sales tax and
not
import tax.
We do not
calculate or charge customers for local duties or taxes. For
international customers, customers are responsible for paying any
taxes, duties, or customs fee charged by local government. Please check
with your local post office for more information.
What
Currencies Are The Prices Listed In?
24arabia.com is proud to be the first website in the
arabic
world
that gives the customer to total freedom of choosing one of the
currencies below to make the payment. Your credit card will be charged
in the chosen currency. If you are ordering from outside the US, your
credit card company will automatically convert the US dollars to your
local currency according to the respective banks current rates.
What languages are
supported on your website?
You can browse our Webstore & place your order in all
the mentioned below languages:
click on the Language you wish
--> 
Please note that some of the pages are in still in
English language,
this is only because we didn't have the time to translate them yet,
but this does NOT mean that we do not support the language, or that you
can't order in the language chosen. You can however ask for any
support
Why
Are Your Video CD One Of The Cheapest On The Net? Are those Video CD
Original?
Yes. Most
of the Video CDs are from Asian authorized distributors. We will always
keep our cost as low as possible and transfer the saving to our value
customers by offering them the lowest priced Video CD.
24arabia.com
and it s partners have a license to sell the Rotana (Sound &
Video), Syrian Video Center DVDs, Nisrien DVDs/VCDs, King Media
Products, Music Box Intl, Alamelphan, Music 2000, Tiger recording
& Al Zahabi products and many others ...
If you
need any further legal information, 24arabia.com will pleased to
provide
with the deep legal details,
contact us with your full
information and company registration number, and we will be pleased to
help you outmost.
Why
Are VCD Gaining Popularity In United States, Europe And Australia?
VCDs are very popular in Asia and are gaining popularity in
United States, Europe and Australia. Nowadays, VCDs have practically
replaced video cassettes in Asia. The main reason is because VCD is
cheap compared to DVDs and the quality is even better than VHS. It can
also last much longer than VHS and has no drop in sound/picture quality
when stored for a long time. It is much smaller in size, easier to
store, that is why it is ideal for movie collectors! One good aspect is
that it can be played on DVD, LD players, a computer and many other
devices. Also, the popularity of VCDs is on the rise because of the
gaining interest among Americans and Canadians for Hong Kong
movies.
Production and
Distribution?
24arabia.com tries to versify the manufactures from which we buy
to
always have the best competitive prices. We buy in large quantities
from Panorama, Future sound, Rotana, King Media, Relax-in, Sound 2000,
Tiger Prod, Art Pro, FineArt, King Media, Alamelphan, Al Hafez, Emi ect
.... most old Arabic Movies and Arabic Videos are produced, owned and
distributed by King Media Beirut - Lebanon under licence from N.V.C
Int. with the corporation of S.V.C
24arabia.com team management spend all their time gathering the best
deal & offers of each Album and product before making the large
order. This way customer can be assured that the price he will get will
always remain the best price in the market. More under
about us, privacy statement as well as
our conditions of use
What
Are The Advantages Of VCD (Video CD)?
- All video CD can be played anywhere in the world. It
does not have lockout codes that disallow you playing movies that are
bought elsewhere except from your region.
- No compatibility problems caused by
different formats.
All
Video CD are playable on any machine capable of
playing Video CD anywhere in the world.
- Random Access for quick search.
- Multiple audio/voice tracks for multilingual support.
- It is a cheaper alternative for DVDs and Laser Discs.
- Smaller in size than bulky VHS and easier to store.
- Its picture and sound WILL NOT deteriorate with time,
unlike VHS. If you are a movie collector, you can keep your collection
for a very long time.
How To Play Video CD /
DVD?
Any of the
following player plays Video CD :-
DVD
players which supported VCD playback will be able play Video CD movies
as well as DVD movies. Please consult your player s user manual to
confirm.
-
Playstation
2
We
were informed by a Sony Representative that the PS/2 does not have the
capability to play VCD, although DVD is supported.
-
Your
Computer
Most
of the personal computers today, are equipped with CD-ROM drive, sound
card and speakers. You can play Video CD on your computer if it is a
Pentium and above system with multimedia. To achieve smoother viewing,
I would suggest you to put your CD-ROM drive on the second IDE channel,
separated from the hard drive which is usually fixed on primary IDE
channel.
Playback Software:
For Windows 95 / 98:
Windows Media Player can be used to play Video CD. Follow the below
steps to play your Video CD.
- Launch Windows Media Player. Normally you can find it at
Accessories -> Multimedia.
- Click File -> Open.
- Click Browse.
- Select your CD-ROM drive from the Open dialog box.
- You'll notice several folders. Select "mpegav"
subdirectory.
- Double click on the file with extension *.dat.
- You are up and running to play your Video CD.
However, please note that some VCDs may not play well or
cannot be played using Windows Media Player. In that case, please
download the alternative MPEG playback software:
- Xing MPEG
- VCD Power Player
A customer also recommended
VCDGear,
an application that allows one to extract VCD compliant MPEG streams
from various types of CD images or track images, perform stream
conversions, and has the ability to correct certain errors in the MPEG.
For adventurous customers, if you wish to get a crispier and
clearer picture quality, or to play the VCDs that Windows Media Player
can't play, try to get this useful tool, available as freeware for
public download at
http://www.vcdgear.com.
For Macintosh:
- Mac version of QuickTime and CD-ROM
Speed Tools Driver
(To install the SpeedTools Driver, please disable the Apple CD driver
extension).
- MacVCD
- You can also check the great
MAC
VCD Tutorial
Normally these playback software comes along as complimentary
with your Video Adapter Card. For more information, please lookup at
their respective web sites.
>> Help Links:
If you still encounter difficulties, please do not hesitate to
seek the assistance of our great
Support Team  We will try our best to guide you towards the
excitement of playing Video CD.
What Other Equipment Can
Be Used To Play VCD?
- Playstation Consoles with VCD Add-on [ a.k.a. the Movie
Card ].
- Saturn Consoles with VCD Add-on.
- Doctor V64 / CD 64.
- Some CD-I Players.
- Some 3DO Game Consoles.
- Some Laser Disc Players.
Are DVD And Video CD The
Same?
No. Although DVD players will be able play Video CD movies as
well as DVD movies. DVD movies are encoded using a compression
technique called MPEG2. Video CD on the other hand is encoded using
MPEG1 compression. Since MPEG2 decoders (your DVD player) are backward
compatible, most of the time, you will be able to play Video CD using
your DVD player. However, you cannot play DVD using your Video CD
players. Please consult your player s manual for confirmation.
Can I Play DVD Using My
Computer?
Yes, provided you have a DVD drive installed. If you only have
a conventional CD-ROM drive, then you can only play Video CD on your
computer, not DVDs. Video CDs can be played on any Computer
with a CD Player
What is The Quality Of
VCD Like?
Because of the capacity to hold more data, DVD movies are of
more superior quality compared to VCDs. DVD can hold up to 26 more
times (6 Gigabytes) of data as compared with VCD (650 Megabytes). One
of the objectives of the MPEG-1 standard for VCD was to get the quality
comparable to S-VHS. In practice, picture quality when using a VCD
players may somehow be almost as good as laser disc, depending on the
encoding. VCDs are playable on any machine capable of playing VCD
anywhere in the world. This is because VCDs have no incompatibility
problem caused by different formats such as PAL, NTSC & SECAM,
and also do not have lockout codes that disallow you playing movies
that are not bought in your region.
What Are The Differences
Between NTSC And PAL?
There are two TV video standards, NTSC and PAL. NTSC is used
in North America, and PAL is used almost everywhere else in the world.
Most hardware devices (DVD or VCD players) that play PAL video
resolution out on a NTSC monitor correctly will cut approximately 24
lines of resolution from the top and bottom of a PAL image. Almost all
VCDs are in PAL resolution, as they are manufactured in Asia. This is
usually not an issue, because not much details are lost by such
truncation. Note : NTSC has 352 X 240 video resolution and PAL s video
resolution is 352 X 288. This PAL to NTSC video conversion / truncation
problem does not exist when viewed on a PC monitor as the PC just
displays the whole image. Nowadays, most TVs and DVD players are
multisync, meaning that it will play both NTSC or PAL format, thus VCDs
in PAL format will play well on these players.
Do The VCD Movies Contain
Subtitles?
No, our Arabic and English movies do not contain subtitles
unless clearly stated. We do not normally carry Arabic or English
movies with subtitles. There are only a very small number of Arabic or
English movies that contain subtitles. These are clearly stated in the
VCD description pages. If you do not see anything concerning subtitles,
then you can safely assume that the movie does not contain subtitles.
However, VCD other than English movies, such as anime titles, might
have English subtitles. Again, these are clearly stated in the VCD
description page. On the contrary DVD Movies mostly contain subtitiles.
How Long Do You Take To
Ship My Order?
All purchases are shipped via DHL®
or Aramex® eXpress delivery service. We
normally will ship out your order within the same day if we have stock.
If ordered item is out of stock, it will take around 72 Hours before we
can process the order shipment. In counting delivery days, you should
count business days only.
24arabia.com makes every attempt to keep items in stock. Should
the
item be out of stock, you will be notified by e-mail during the
ordering process with the approximate delivery time noted.
We will definitely e-mail you once we have shipped out your order. If
your order is sent via Aramex® delivery
service, we will also notify you of the airway bill number so that you
can contact Aramex 24 hours a day to check on your order and see where
exactly it is!
Toll-Free 1-800-272-6394
or you can even Track your order for FREE under:
http://www.aramex.com/track.asp
Please refer to the Shipping Policy
for more information as well as detailed Tracking Options
What
Is Backorder?
High demand items and/or obscure titles may 'not' be
available
for immediate shipment. If your item is on backorder, we will notify
you via email after 6 days. We will automatically begin to search our
alternate suppliers for new inventory We will ship the backordered item
immediately upon obtaining it. If we are unable to locate the Backorder
item after another week, we will notify you again via email. At this
point you can continue to wait for supply, or cancel the back ordered
item(s) and receive a refund. We will continue to search through more
suppliers. If your item is on backorder for 7 days, we will
automatically refund your payment and email a refund notification.
Do You Ship Internationally?
 Yes.
We practically ship to all countries in the world. If due
to any unforeseen circumstances, we could not deliver to you, we will
notify you via e-mail.
If you would like to know whether we ship to your country, please get
in touch with our great
Support Team along with
your full shipping address. We will attend to you ASAP.
Dependent upon your country of origin, there may be additional duty or
VAT fees due. The purchaser is responsible for any fees that may be
incurred.
What Are The Shipping
Charges?
The shipping charges apply to any single order regardless of
the
quantity. You will save a lot of shipping costs by
ordering many titles in a single order. Please refer to the Shipping
Policy for more information about shipping charges.
VCD Importation
It is your responsibility to know all about your own country s
Customs regulations on importation of VCDs, which may include all
applicable Customs fees, duties, taxes and/or VAT. 24arabia.com
is not
responsible for any Customs fees, duties, Taxes and/or VAT. Customers
who are unavailable to receive the order shipment and/or decline to pay
the imposed import duties or taxes, resulting in the order being
returned to 24arabia.com shall be liable for the order charges as well
as all shipping charges incurred. If the local Customs and/or local
government confiscates your order, 24arabia.com is in no way to be held
responsible. As we do not sell pirate/bootlegged copies, we will also
not refund orders that are confiscated by Customs. We will not reship
the order that has been confiscated, but we will assist you to our best
ability when such very unlikely circumstance arises.
Shipment damaged/lost for
Registered Mail
As mentioned above, Registered Mail is without insurance,
therefore, 24arabia.com is not responsible for shipment
damaged/lost
for Registered Mail. For Aramex Shipping, all lost orders will be
refunded!
If you have further questions, please contact our great
Support Team for
assistance with lost or damaged orders.
It Has Been Over 24 Days
And I Haven't Received My Order. What Should I
Do?
Due to unforeseen circumstances (such as strikes, public
holidays, etc.) there may sometimes be a slight delay due to the
delivery via courier / postal services. We will always try to send your
order using the most reliable courier service (currently we are using Aramex®
delivery service) or Registered Airmail. If you were away when your
parcel arrives, please contact your local courier service company or
post office.
If your order was sent using Aramex® delivery service, you will
be able to track and locate your order using online tracking at
http://www.aramex.com/track.asp
. You can always call upon your local Aramex®
or send an e-mail to Aramex® to enquire on
the status of your order.
Toll-Free 1-800-272-6394 (for USA packages) , for other countries
please check under http://www.aramex.com
If you still could not trace your parcel, please get in touch with our
great
Support Team @
24arabia.com and we will attend to your problem within 24 hours. Our for
Faster and More secure Response, contact our 24 Hours
Support Team -
Please refer to the Shipping
Policy for more information as well as detailed Tracking
Options
MP3 Terms
These mp3 s may be listened only for the purpose of personal
use. Distribution, uploading into other servers, or use on other mp3
sites is strictly prohibited. If you do not agree to these terms, then
do not proceed to the mp3 archive. If anyone is found breaking any of
the above stated terms, 24arabia.com will no longer provide these mp3 s.
If you like a song please respect the hard work put into each album,
and go buy it! Mp3 s should never replace an album for any reason.
Everything found on this page is for educational and entertainment
purposes only. Nothing on this page is illegal the way it is;
24arabia.com and anyone who has given mp3 files to 24arabia.com will not
be held responsible for any violated copyright laws. Before proceeding
to the mp3 section you MUST agree to ALL of the terms set forth.
How can I play MP3 Music
CD? What is the quality?
MP3 Music CD are CDs containing MP3 format songs on them. You
can listen to MP3 CDs on ANY computer, DVD Player,
VCD Player, Playstation, Dreamcast, CD Player that are capable of
reading MP3 Format.
This new format has been recently established to ensure the BEST
quality of the songs ever made. You can be sure that when you listen to
a song you are getting a very high music quality.
What If I Received A
Defective / Damaged Merchandize?
We want you to be pleased with your 24arabia.com
purchases. We
process refund or exchange for merchandize that are found initially
defective on first hand use, such as that the VCD / DVD
suffers manufacturing defects or physical
defects. We cannot accept damaged or misused merchandise. If
you prefer an exchange, we will issue you the title s full credit which
you can apply to the purchase of another selection of your choice.
For return of merchandize, we recommend that you send your return via
an insured carrier. We are not responsible for lost returns. Please
note that we do not reimburse your shipping costs for the returned
product.
Replacements are sent via registered air mail. Or, we can also arrange
to ship the replacement titles along with your next order via Aramex.
Please note that, shipping charges are not refundable
once your order has been processed and shipped. Free titles
along with purchase of your order are also not refundable for
credit.
* We believe in customers basic honesty and keeping this principle in
our mind we will make every effort to satisfy our customers need.
contact our 24 Hours great Customer
Services and we will attend to your problem as soon
as possible.
Please mention along your e-mail the following information so that we
can understand and diagnose your exact difficulties and get back to you
faster.
-
Your 24arabia.com order number, or
other order number
-
Your Product Purchased
-
Your name and e-mail address.
-
A brief description of your
difficulties.
If you have any questions about our return
procedure, please do not hesitate to contact our great
Support Team, or for
Faster and More secure Response, contact our 24 Hours Customer Services- NEW
How Do I Return A Wrongly
Purchased Product?
Unopened items can be returned for a 'full' title refund if
they
are returned to us within 7 days of delivery. Shipping charges are not
refundable. You must pay for the returned shipping and handling charges.
Sorry, opened items can not be returned.
Contact our great
Customer Services. We will attend to your enquiries ASAP.
Who Do I Contact For
Billing Inquiries?
Please contact us via our 24 Hours
Customer Services our billing
department -
NEW .We
will attend to your enquiries ASAP. No Spam
tolerated
My Favorite Movie Is Not
Listed At Your Site. Can I Get It?
First please try to use our search engine, and make sure you
trype the artist name in all possbiel ways (example, amr diab or omr
diab, or amre diab ect..), of course the BEST serach result can ONLY be
chieved if you use the Arabic Keyboard. If you cannot find your
favorite movies available at our site,
please via our 24 Hours our great
Support Team (the Request Department). We will make every
effort to find the movie or request for you
I've
Read Your FAQ And Still Can't Find An Answer!
We at 24arabia.com have also created for you dearest
customers, a lot of helping issues pages to help you as most as
possible, please feel free to browse over and check the answer that
most fit your problem.
Reading
the above mentioned files and pages should most probably resolve your
problem, but if you still cannot find answers to your queries, please
do
not hesitate to seek our assistance by contacting us via our 24 Hours
Customer Services -
NEW
We will attend to your enquiries ASAP.
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