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 With over 6 million viewers yearly, over
1700 products and over hundreds of orders daily, 24arabia.com
team is always working on
maximizing your satisfaction. And for this reason, we have decided to
take the burden on ourselves and provided you from now on with
DHL® services
or
Aramex® Shipping services.
1. Which means for you that 'all' orders will be sent with
DHL® services
or
Aramex® services
and could reach its destination within 72 hours only!
2. All delivery are made to your front
door. Tracking number is sent upon sending the package to the customer's email.
You can track your package 24 hours online.
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Shipping Cost
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Shipping
cost via DHL® and Aramex® are based per weight
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Weight ~ Products
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Shipping Price
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Example
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1 Kg = 1 to 3 Prods |
$13 |
Buy up to 3 Products and pay $ 13 of shipping charge |
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Second Kg = 4 to 6 Prods |
$10 |
Buy up to 6 Products and pay $ 23 of shipping charge |
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Third Kg = 7 to 10 Prods |
$7 |
Buy up to 10 Products and pay $ 30 of shipping charge |
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Fourth Kg = 11 to 13 Prods |
$6 |
Buy up to 13 Products and pay $ 36 of shipping charge |
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Over 4.5 Kg = over 13 Prods |
$6 Kg Flat |
Buy up to 14 Products and pay $ 42 of shipping charge |
NB: Since DHL® and Aramex®
calculate the shipping price per 'Kilo' and Weight: if you order 1
Product you will pay $ 13, and if you order 3 Products you will
also pay $ 13 of shipping charge. So you can save a
lot by ordering more then 1 product at a time.
So buy 3
products and pay only $ 13.00 for eXpress shipping!
Where Can I see the Weight of my products?
1. In the listing of each item there is also the weight of the item
(over the product code number)
2. In TOP of the page near the products in your basket
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Where is my package via DHL?
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Online and easiest Tracking under
http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber
Alternative
Tracking Methods
DHL eMail Tracking: With a few mouse clicks ...
http://track.dhl-usa.com/Trackemail.asp?nav=TrackByEmail
DHL SMS Tracking: NEW - Great
Service
Get information on where your package is by simply sending your
tracking number via SMS from your Mobile Phone. Send your
Tracking number to the DHL SMS Tracking Number +44 7720 33 44 55 .
Within few minutes you will receive an SMS to your Mobile indicating
the location of your package.
DHL WAP Tracking: Mobile Way
If you have a WAP Mobile Phone then you can use this service. Choose
from our WAP Site the language corresponding to you under
www.dhl.com and
track your order by tapping on Track.
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Where is my
package with Aramex?
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 With
Aramex you can be sure to receive your order on time, with the
possibility to Track your order online or even to call from USA under
+1 (718) 5538740 and ask where exactly your order remains. The services
to track your order is open 24 hours a day, 7 days a week.
Online and easiest Tracking under:
http://www.Aramex.com
or
http://www.aramex.com/express/track.aspx
Aramex
USA, New York
JFK Aramex
Internationalen Eilboten NY 165-15, 145.
Antrieb
Jamaika, NY 11434, NY
Telefon:
+1 (718) 5538740
Telefax :
+1 (718) 5538953
For
other countries
Please
select from Aramex.com Website your destination Country for the Tel
Number + Fax number of the Aramex Office. Aramex has offices in over 85
countries. for more office locations & tracking facilities
please select
your
country
Aramex SMS Tracking:
NEW - Great
Service
Get information on where your package is by simply sending your
tracking number via SMS from your Mobile Phone. Send your
Tracking number to the Aramex SMS Tracking Number of your country.
Within few minutes you will receive an SMS to your Mobile indicating
the location of your package.
more under:
http://www.aramex.com/sms_tracking.aspx
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MORE QUESTIONS AND ANSWERS
Do You
Ship
Internationally?
 Yes. We
practically ship to all countries in the world. If due to any
unforeseen circumstances, we could not deliver to you, we will notify
you via e-mail.
If you would like to know whether we ship to your country, please
contact us
along with your full shipping address. We will attend to you ASAP.
Dependent upon your country of origin, there may be additional duty or
VAT fees due. The purchaser is responsible for any fees that may be
incurred.
What If I
Received A Defective / Damaged Merchandize?
We want you to be pleased with your 24arabia.com purchases. We process refund or exchange for merchandize
that are found initially defective on first hand use.
We cannot accept damaged or misused merchandise. If you prefer an
exchange, we will issue you the title s full credit which you can apply
to the purchase of another selection of your choice.
For return of merchandize, we recommend that you send your return via
an insured carrier. We are not responsible for lost returns. Please
note that we do not reimburse your shipping costs for the returned
product.
Replacements are sent via registered air mail. Or, we can also arrange
to ship the replacement titles along with your next order via Aramex
or DHL
Please note that, shipping charges are not refundable
once your order has been processed and shipped. Free titles
along with purchase of your order are also not refundable for
credit.
* We believe in customers basic honesty and keeping this principle in
our mind we will make every effort to satisfy our customers need.
Contact our 24 Hours
Support Center
 and we will
attend to your problem as soon as possible.
Important
Refund Notice:
Due to the shipping, products can be damaged. Please open the package
once you receive it and have the delivery person standing next to you,
make sure all the products are not broken, and DVDs are not scratched.
24arabia.com does not ship any scratched or broken
items.
If you
receive any scratched or broken items, then ask the delivery person to
help you fill in a complain about you receiving damaged products. Only
so you can ask for a full refund.
24arabia.com is not responsible if you dont track your
package and therefore loose it. Please track it online and collect it
if necessary
If you need any support or have still a question feel free to
contact our
support team for detailed help. We will be glad to
assist you.
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