• Shipping policy

• Shipping Cost

As we have promised you earlier, 24arabia.com  Team is always working on maximizing your satisfaction. And for this reason, we have decided to take the burden on ourselves and provided you from now on with DHL® eXpress as well as Aramex® Shipping services.

Which means for you that 'all' orders will be sent with DHL® services or Aramex® services and could reach its destination within 72 hours only!

Where is my package via Aramex?

With Aramex you can be sure to receive your order on time, with the possibility to Track your order online or even to call from USA under +1 (718) 5538740 and ask where exactly your order remains. The services to track your order is open 24 hours a day, 7 days a week.

Online and easiest Tracking under:

http://www.Aramex.com or http://www.aramex.com/express/track.aspx

Aramex USA, New York

JFK Aramex Internationalen Eilboten NY 165-15, 145.

Antrieb Jamaika, NY 11434, NY

Telefon: +1 (718) 5538740

Telefax : +1 (718) 5538953

For other countries

Please select from Aramex.com Website your destination Country for the Tel Number + Fax number of the Aramex Office. Aramex has offices in over 85 countries. for more office locations & tracking facilities please select your country

Where is my package via DHL ?

Online and easiest Tracking under

http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber

Alternative Tracking Methods

DHL eMail Tracking: With a few mouse clicks ...
http://track.dhl-usa.com/Trackemail.asp?nav=TrackByEmail

DHL SMS Tracking: NEW - Great Service
Get information on where your package is by simply sending your tracking number via SMS from your Mobile Phone.  Send your Tracking number to the DHL SMS Tracking Number +44 7720 33 44 55 . Within few minutes you will receive an SMS to your Mobile indicating the location of your package.
 

DHL WAP Tracking: Mobile Way
If you have a WAP Mobile Phone then you can use this service. Choose from our WAP Site the language corresponding to you under www.dhl.com and track your order by tapping on Track.

  ++ Shipping Cost ++

Shipping cost via DHL® and Aramex® are based per weight

NB: Since DHL® and Aramex® calculate the shipping price per 'Kilo' and Weight: if you order 1 Product you will pay $ 13, and if you order 3 Products you will also pay $ 13 of shipping charge. So you can save a lot by ordering more then 1 product at a time.

So buy 3 products and pay only $ 13.00 for eXpress shipping!

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Do You Ship Internationally?

Yes. We practically ship to all countries in the world. If due to any unforeseen circumstances, we could not deliver to you, we will notify you via e-mail.
If you would like to know whether we ship to your country, please contact us  along with your full shipping address. We will attend to you ASAP.
Dependent upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred.

What If I Received A Defective / Damaged Merchandize?

We want you to be pleased with your 24arabia.com  purchases. We process refund or exchange for merchandize that are found initially defective on first hand use. We cannot accept damaged or misused merchandise. If you prefer an exchange, we will issue you the title s full credit which you can apply to the purchase of another selection of your choice.
For return of merchandize, we recommend that you send your return via an insured carrier. We are not responsible for lost returns. Please note that we do not reimburse your shipping costs for the returned product.
Replacements are sent via registered air mail. Or, we can also arrange to ship the replacement titles along with your next order via Aramex or DHL
Please note that, shipping charges are not refundable once your order has been processed and shipped. Free titles along with purchase of your order are also not refundable for credit.
* We believe in customers basic honesty and keeping this principle in our mind we will make every effort to satisfy our customers need.
Contact our 24 Hours Support Center and we will attend to your problem as soon as possible.

Important Refund Notice:

Due to the shipping, products can be damaged. Please open the package once you receive it and have the delivery person standing next to you, make sure all the products are not broken, and DVDs are not scratched. 24arabia.com  does not ship any scratched or broken items.

If you receive any scratched or broken items, then ask the delivery person to help you fill in a complain about you receiving damaged products. Only so you can ask for a full refund. 24arabia.com  is not responsible if you dont track your package and therefore loose it. Please track it online and collect it if necessary

If you need any support or have still a question feel free to contact our support team for detailed help. We will be glad to assist you.

Back to shipping charges.